{"id":11,"date":"2025-04-23T10:59:48","date_gmt":"2025-04-23T02:59:48","guid":{"rendered":"https:\/\/aulakeyboard.com\/?page_id=11"},"modified":"2026-06-17T17:00:49","modified_gmt":"2026-06-17T09:00:49","slug":"reembolso_devoluciones-2","status":"publish","type":"page","link":"https:\/\/aulakeyboard.com\/es\/refund_returns-2\/","title":{"rendered":"Pol\u00edtica de reembolsos y devoluciones"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"11\" class=\"elementor elementor-11\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44468af5 e-con-full e-flex e-con e-parent\" data-id=\"44468af5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a73543a elementor-widget elementor-widget-html\" data-id=\"a73543a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div 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#fff;\n      color: #111 !important;\n      text-decoration: none;\n      padding: 13px 28px;\n      font-size: 13px;\n      font-weight: 700;\n      text-transform: uppercase;\n      letter-spacing: .5px;\n      transition: all .2s ease;\n    }\n\n    .aula-btn:hover {\n      background: #e8e8e8;\n      color: #111 !important;\n    }\n\n    .aula-email {\n      color: #111 !important;\n      font-weight: 700;\n      text-decoration: underline;\n    }\n\n    @media (max-width: 900px) {\n      .aula-policy-page {\n        padding-left: 16px;\n        padding-right: 16px;\n      }\n\n      .aula-policy-layout {\n        grid-template-columns: 1fr;\n      }\n\n      .aula-policy-sidebar {\n        position: static;\n      }\n\n      .aula-policy-intro {\n        grid-template-columns: 1fr;\n      }\n\n      .aula-two-col {\n        grid-template-columns: 1fr;\n      }\n\n      .aula-custom-grid {\n        grid-template-columns: 1fr;\n      }\n\n      .aula-policy-hero {\n        padding: 70px 20px !important;\n      }\n\n      .aula-policy-hero h1 {\n        font-size: 34px;\n      }\n\n      .aula-section {\n        padding: 26px 22px;\n      }\n\n      .aula-contact-final {\n        padding: 65px 20px !important;\n      }\n\n      .aula-contact-final h2 {\n        font-size: 30px;\n      }\n    }\n  <\/style>\n\n  <div class=\"aula-policy-hero\">\n    <span class=\"eyebrow\">AULA Keyboard Customer Support<\/span>\n    <h1>Pol\u00edtica de reembolsos y devoluciones<\/h1>\n    <p>\n      We want you to shop confidently at AULA. Please review our cancellation, return,\n      refund, exchange, and customized product policies before submitting a request.\n    <\/p>\n  <\/div>\n\n  <div class=\"aula-policy-intro\">\n    <div class=\"aula-intro-card\">\n      <span>7 Days<\/span>\n      <p>Return request period after delivery<\/p>\n    <\/div>\n    <div class=\"aula-intro-card\">\n      <span>1\u20133 d\u00edas<\/span>\n      <p>Typical order processing time<\/p>\n    <\/div>\n    <div class=\"aula-intro-card\">\n      <span>10 Days<\/span>\n      <p>Refund processing time after approval<\/p>\n    <\/div>\n  <\/div>\n\n  <div class=\"aula-policy-layout\">\n    <aside class=\"aula-policy-sidebar\">\n      <h3>Policy Menu<\/h3>\n      <a href=\"#scope\">\u00c1mbito de aplicaci\u00f3n<\/a>\n      <a href=\"#cancellation\">Cancelaci\u00f3n de pedido<\/a>\n      <a href=\"#returns\">Pol\u00edtica de devoluci\u00f3n de 7 d\u00edas<\/a>\n      <a href=\"#customized-products\">Customized Products<\/a>\n      <a href=\"#exceptions\">Non-Returnable Items<\/a>\n      <a href=\"#damaged\">Damaged or Incorrect Items<\/a>\n      <a href=\"#process\">Proceso de devoluci\u00f3n<\/a>\n      <a href=\"#refunds\">Reembolsos<\/a>\n      <a href=\"#exchanges\">Intercambios<\/a>\n      <a href=\"#disclaimer\">Descargo de responsabilidad<\/a>\n\n      <div class=\"support-box\">\n        <p>Need help with your order or product?<\/p>\n        <a href=\"mailto:support@aulakeyboard.com\">Contactar con soporte t\u00e9cnico<\/a>\n      <\/div>\n    <\/aside>\n\n    <main class=\"aula-policy-content\">\n      <section class=\"aula-section\" id=\"scope\">\n        <h2>\u00c1mbito de aplicaci\u00f3n<\/h2>\n        <p>\n          The following policies apply only to products purchased directly from\n          <strong>aulakeyboard.com<\/strong>.\n        <\/p>\n        <p>\n          If you purchased your item from another retailer, marketplace, or third-party store,\n          please contact the original retailer for returns or customer support.\n        <\/p>\n        <div class=\"aula-note\">\n          For product issues or questions, please contact us at\n          <a class=\"aula-email\" href=\"mailto:support@aulakeyboard.com\">support@aulakeyboard.com<\/a>.\n        <\/div>\n      <\/section>\n\n      <section class=\"aula-section\" id=\"cancellation\">\n        <h2>Cancelaci\u00f3n de pedido<\/h2>\n        <p>\n          If you wish to cancel an order, please submit your request before the order is dispatched.\n          We typically take <strong>1\u20133 business days<\/strong> to process orders.\n        <\/p>\n        <p>\n          If the order has already been shipped, you will receive a shipping notification by email.\n        <\/p>\n\n        <h3>If the Order Has Been Dispatched<\/h3>\n        <p>\n          We will attempt to contact the courier to intercept the package. However, interception is\n          not guaranteed.\n        <\/p>\n\n        <div class=\"aula-two-col\">\n          <div class=\"aula-mini-box\">\n            <strong>If interception is successful<\/strong>\n            We will cancel the order. Any incurred shipping costs are non-refundable.\n          <\/div>\n          <div class=\"aula-mini-box\">\n            <strong>If interception fails<\/strong>\n            You will need to return the package once you receive it. Return shipping costs will be\n            your responsibility.\n          <\/div>\n        <\/div>\n\n        <div class=\"aula-warning\">\n          Please note: Shipping costs are non-refundable once the order has been shipped.\n        <\/div>\n      <\/section>\n\n      <section class=\"aula-section\" id=\"returns\">\n        <h2>Pol\u00edtica de devoluci\u00f3n de 7 d\u00edas<\/h2>\n        <p>\n          We offer a <strong>7-day return policy<\/strong>, allowing you to request a return within\n          7 days of receiving your item, as confirmed by the shipping tracking record.\n        <\/p>\n\n        <h3>To Be Eligible for a Return<\/h3>\n        <ul>\n          <li>El art\u00edculo debe estar en las mismas condiciones en que lo recibiste.<\/li>\n          <li>The item must be unworn or unused, with tags attached where applicable.<\/li>\n          <li>El art\u00edculo debe estar en su embalaje original.<\/li>\n          <li>Debe proporcionar el recibo o comprobante de compra.<\/li>\n        <\/ul>\n\n        <div class=\"aula-note\">\n          Customers are responsible for return shipping costs. Original shipping fees and customs\n          duties are non-refundable.\n        <\/div>\n      <\/section>\n\n      <section class=\"aula-section\" id=\"customized-products\">\n        <h2>Custom Keyboard \/ Custom Keycaps Return Policy<\/h2>\n        <p>\n          Customized products, including custom keyboards and custom keycaps, are made specifically\n          according to the customer\u2019s selected design, layout, colors, and personalization\n          requirements. Because each customized product is produced for an individual customer,\n          customized products are not eligible for return or refund unless there is a confirmed\n          production defect or quality issue.\n        <\/p>\n\n        <div class=\"aula-custom-grid\">\n          <div class=\"aula-custom-card\">\n            <strong>90%<\/strong>\n            <p>Approximate color similarity we aim to achieve for most custom designs.<\/p>\n          <\/div>\n          <div class=\"aula-custom-card\">\n            <strong>5%\u201315%<\/strong>\n            <p>Normal color variance caused by screen display and dye-sublimation limits.<\/p>\n          <\/div>\n          <div class=\"aula-custom-card\">\n            <strong>0.5mm<\/strong>\n            <p>Minor legend or icon alignment variance may occur during production.<\/p>\n          <\/div>\n        <\/div>\n\n        <h3>Custom Keycaps and Five-Sided Dye-Sublimation Process<\/h3>\n        <p>\n          Our custom keycaps are produced using five-sided dye-sublimation technology. This process\n          provides durable legends and long-lasting color performance, but it also has inherent\n          physical limitations.\n        <\/p>\n\n        <div class=\"aula-note\">\n          Please note that colors shown on digital screens are displayed using RGB light, while\n          physical keycaps are produced with actual dyes. As a result, the final product may not\n          be an exact match to the digital mockup shown on your screen.\n        <\/div>\n\n        <h3>Diferencia de color<\/h3>\n        <p>\n          For most custom designs, we can achieve approximately <strong>90% color similarity<\/strong>\n          to the submitted design. However, due to differences in screen display, material absorption,\n          dye-sublimation temperature, dye behavior, and production conditions, a color variation of\n          approximately <strong>5%\u201315%<\/strong> may occur.\n        <\/p>\n\n        <h3>Legend and Icon Alignment<\/h3>\n        <p>\n          Due to thermal expansion during the high-temperature dye-sublimation process, minor shifts\n          of legends, icons, or printed elements may occur. A slight alignment variance within\n          <strong>0.5mm<\/strong> is considered normal and does not affect product functionality.\n        <\/p>\n\n        <div class=\"aula-warning\">\n          Customized products are not accepted for return or refund due to personal preference,\n          expected color differences, screen display differences, or minor production tolerances.\n          If there is a confirmed production defect or quality issue, please contact our support team\n          for evaluation. After confirmation, we may offer a remake or another appropriate solution.\n        <\/div>\n      <\/section>\n\n      <section class=\"aula-section\" id=\"exceptions\">\n        <h2>Exceptions \/ Non-Returnable Items<\/h2>\n        <p>The following items cannot be returned:<\/p>\n        <ul>\n          <li>Art\u00edculos en oferta<\/li>\n          <li>Tarjetas de regalo<\/li>\n          <li>Customized products, unless there is a confirmed production defect or quality issue<\/li>\n        <\/ul>\n\n        <p>\n          Our return policy applies exclusively to products intended for personal use and does not\n          extend to commercial, rental, or unintended use.\n        <\/p>\n        <p>\n          Returns cannot be processed for damages resulting from misuse, improper maintenance,\n          failure to perform preventive maintenance, or non-compliance with the user manual.\n        <\/p>\n      <\/section>\n\n      <section class=\"aula-section\" id=\"damaged\">\n        <h2>Damaged, Defective, or Incorrect Items<\/h2>\n        <p>\n          Please inspect your order carefully upon receipt. If you discover any defects, damages,\n          or if you received the wrong item, please contact us immediately.\n        <\/p>\n\n        <h3>Please Include<\/h3>\n        <ul>\n          <li>Your order number<\/li>\n          <li>A description of the issue<\/li>\n          <li>A picture of the package and product<\/li>\n          <li>Clear photos or videos showing the defect or damage, if applicable<\/li>\n        <\/ul>\n\n        <div class=\"aula-warning\">\n          Random or unauthorized returns are not accepted. Returns are only permitted for products\n          with quality issues that cannot be resolved through technical support.\n        <\/div>\n      <\/section>\n\n      <section class=\"aula-section\" id=\"process\">\n        <h2>Proceso de devoluci\u00f3n<\/h2>\n        <ol class=\"aula-steps\">\n          <li>\n            <strong>Contact Customer Service<\/strong>\n            Reach out to us at\n            <a class=\"aula-email\" href=\"mailto:support@aulakeyboard.com\">support@aulakeyboard.com<\/a>\n            with your order number and reason for return.\n          <\/li>\n          <li>\n            <strong>Return Approval<\/strong>\n            Once your return request is approved by our team, you will receive further instructions\n            via email.\n          <\/li>\n          <li>\n            <strong>Package Your Item<\/strong>\n            Empaque el art\u00edculo de forma segura en su embalaje original para garantizar un transporte seguro.\n          <\/li>\n          <li>\n            <strong>Shipping Instructions<\/strong>\n            Once the return is authorized, our customer service team will provide the shipping\n            address, recipient details, and phone number.\n          <\/li>\n        <\/ol>\n      <\/section>\n\n      <section class=\"aula-section\" id=\"refunds\">\n        <h2>Reembolsos<\/h2>\n        <p>\n          We will notify you once we have received and inspected your return, and inform you whether\n          your refund has been approved.\n        <\/p>\n        <p>\n          If approved, the refund will be processed to your original payment method within\n          <strong>10 business days<\/strong>.\n        <\/p>\n        <p>\n          Please note that your bank or credit card company may take additional time to process and\n          post the refund.\n        <\/p>\n\n        <div class=\"aula-note\">\n          If more than 15 business days have passed since we approved your refund and you have not\n          received it, please contact us at\n          <a class=\"aula-email\" href=\"mailto:support@aulakeyboard.com\">support@aulakeyboard.com<\/a>.\n        <\/div>\n      <\/section>\n\n      <section class=\"aula-section\" id=\"exchanges\">\n        <h2>Intercambios<\/h2>\n        <p>\n          We only offer exchanges for items that are defective or damaged upon receipt.\n        <\/p>\n        <p>For the quickest exchange process:<\/p>\n        <ol>\n          <li>Initiate a return for the defective or damaged item following our Return Policy.<\/li>\n          <li>Once your return is accepted and processed, make a separate purchase for the new item.<\/li>\n        <\/ol>\n      <\/section>\n\n      <section class=\"aula-section\" id=\"disclaimer\">\n        <h2>Descargo de responsabilidad<\/h2>\n        <p>\n          We are not responsible for any consequential damages resulting from product use.\n          Our refund policy does not cover damages caused by external factors, misuse, accidents,\n          improper maintenance, unauthorized modifications, or normal manufacturing tolerances for\n          customized products.\n        <\/p>\n      <\/section>\n    <\/main>\n  <\/div>\n\n  <div class=\"aula-contact-final\">\n    <h2>\u00bfNecesitar ayuda?<\/h2>\n    <p>\n      If you have any questions about returning, refunding, exchanging, or customizing your item,\n      please contact the AULA Keyboard support team.\n    <\/p>\n    <a class=\"aula-btn\" href=\"mailto:support@aulakeyboard.com\">support@aulakeyboard.com<\/a>\n  <\/div>\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>AULA Keyboard Customer Support Refund &#038; Returns Policy We want you to shop confidently at AULA. 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