Política de Reembolso e Devolução

Âmbito de aplicação

The following policies apply only to products purchased directly from aulakeyboard.com.

If you purchased your item from another retailer, marketplace, or third-party store, please contact the original retailer for returns or customer support.

For product issues or questions, please contact us at [email protected].

Cancelamento de pedido

If you wish to cancel an order, please submit your request before the order is dispatched. We typically take 1–3 business days to process orders.

If the order has already been shipped, you will receive a shipping notification by email.

If the Order Has Been Dispatched

We will attempt to contact the courier to intercept the package. However, interception is not guaranteed.

If interception is successful We will cancel the order. Any incurred shipping costs are non-refundable.

If interception fails You will need to return the package once you receive it. Return shipping costs will be your responsibility.

Please note: Shipping costs are non-refundable once the order has been shipped.

Política de devolução de 7 dias

We offer a 7-day return policy, allowing you to request a return within 7 days of receiving your item, as confirmed by the shipping tracking record.

To Be Eligible for a Return

O item deve estar nas mesmas condições em que você o recebeu.
The item must be unworn or unused, with tags attached where applicable.
O item deve estar na embalagem original.
Você deve fornecer o recibo ou comprovante de compra.

Customers are responsible for return shipping costs. Original shipping fees and customs duties are non-refundable.

Custom Keyboard / Custom Keycaps Return Policy

Customized products, including custom keyboards and custom keycaps, are made specifically according to the customer’s selected design, layout, colors, and personalization requirements. Because each customized product is produced for an individual customer, customized products are not eligible for return or refund unless there is a confirmed production defect or quality issue.

90%

Approximate color similarity we aim to achieve for most custom designs.

5%–15%

Normal color variance caused by screen display and dye-sublimation limits.

0.5mm

Minor legend or icon alignment variance may occur during production.

Custom Keycaps and Five-Sided Dye-Sublimation Process

Our custom keycaps are produced using five-sided dye-sublimation technology. This process provides durable legends and long-lasting color performance, but it also has inherent physical limitations.

Please note that colors shown on digital screens are displayed using RGB light, while physical keycaps are produced with actual dyes. As a result, the final product may not be an exact match to the digital mockup shown on your screen.

Diferença de cor

For most custom designs, we can achieve approximately 90% color similarity to the submitted design. However, due to differences in screen display, material absorption, dye-sublimation temperature, dye behavior, and production conditions, a color variation of approximately 5%–15% may occur.

Legend and Icon Alignment

Due to thermal expansion during the high-temperature dye-sublimation process, minor shifts of legends, icons, or printed elements may occur. A slight alignment variance within 0.5mm is considered normal and does not affect product functionality.

Customized products are not accepted for return or refund due to personal preference, expected color differences, screen display differences, or minor production tolerances. If there is a confirmed production defect or quality issue, please contact our support team for evaluation. After confirmation, we may offer a remake or another appropriate solution.

Exceptions / Non-Returnable Items

The following items cannot be returned:

Itens em promoção
Cartões de presente
Customized products, unless there is a confirmed production defect or quality issue

Our return policy applies exclusively to products intended for personal use and does not extend to commercial, rental, or unintended use.

Returns cannot be processed for damages resulting from misuse, improper maintenance, failure to perform preventive maintenance, or non-compliance with the user manual.

Damaged, Defective, or Incorrect Items

Please inspect your order carefully upon receipt. If you discover any defects, damages, or if you received the wrong item, please contact us immediately.

Please Include

Your order number
A description of the issue
A picture of the package and product
Clear photos or videos showing the defect or damage, if applicable

Random or unauthorized returns are not accepted. Returns are only permitted for products with quality issues that cannot be resolved through technical support.

Processo de devolução

Contact Customer Service Reach out to us at [email protected] with your order number and reason for return.
Return Approval Once your return request is approved by our team, you will receive further instructions via email.
Package Your Item Embale o item com segurança em sua embalagem original para garantir um transporte seguro.
Shipping Instructions Once the return is authorized, our customer service team will provide the shipping address, recipient details, and phone number.

Reembolsos

We will notify you once we have received and inspected your return, and inform you whether your refund has been approved.

If approved, the refund will be processed to your original payment method within 10 business days.

Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at [email protected].

Trocas

We only offer exchanges for items that are defective or damaged upon receipt.

For the quickest exchange process:

Initiate a return for the defective or damaged item following our Return Policy.
Once your return is accepted and processed, make a separate purchase for the new item.

Isenção de responsabilidade

We are not responsible for any consequential damages resulting from product use. Our refund policy does not cover damages caused by external factors, misuse, accidents, improper maintenance, unauthorized modifications, or normal manufacturing tolerances for customized products.