Privacy Policy

Overview

Last updated: April 15, 2025

This Privacy Policy describes how AULA Keyboard collects, uses, discloses, and protects your personal information when you visit, use our services, make a purchase from aulakeyboard.com, customize a product, or otherwise communicate with us.

For purposes of this Privacy Policy, “you” and “your” means you as the user of our website and services, whether you are a customer, website visitor, account holder, or another individual whose information we collect.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website features, third-party services, legal requirements, or regulatory obligations.

When we update this Privacy Policy, we will post the revised version on our website, update the “Last updated” date, and take any other steps required by applicable law.

Information We Collect

The types of personal information we collect depend on how you interact with our website, products, and services. Personal information means information that identifies, relates to, describes, or can reasonably be associated with you.

Information You Provide Directly

• Contact details: name, email address, phone number, shipping address, and billing address.
• Order information: purchased products, order number, transaction confirmation, shipping details, and customer notes.
• Account information: username, password, account preferences, security questions, and related account details.
• Customer support information: messages, photos, videos, order details, product issue descriptions, and other information you provide when contacting us.
• Communication preferences: email subscription preferences, marketing preferences, and customer service communication records.

Custom Product Information

If you order customized products, including custom keyboards or custom keycaps, we may collect additional information you provide for customization purposes.

We use custom product information only to process, review, produce, fulfill, and support your customized order, unless you separately authorize another use.

Usage Data

We may automatically collect certain information about how you access and interact with our website and services. This information is commonly referred to as “Usage Data.”

Usage Data may include:

• Device information, such as device type, operating system, and browser type.
• Network information, such as IP address and approximate location based on technical data.
• Website interaction data, such as pages viewed, products viewed, links clicked, and time spent on the site.
• Shopping activity, such as cart activity, checkout activity, and product preferences.
• Information collected through cookies, pixels, tags, and similar technologies.

Information We Obtain from Third Parties

We may obtain information about you from third-party vendors and service providers who support our website, store operations, payment processing, analytics, advertising, customer support, fulfillment, and shipping services.

Any information we obtain from third parties will be handled in accordance with this Privacy Policy and applicable law.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide our products and services, process orders, confirm payments, fulfill purchases, arrange shipping, provide tracking updates, manage accounts, facilitate returns or exchanges, process refunds where applicable, and provide customer support.

Customer Support and Service Improvement

We use your information to respond to inquiries, verify order details, troubleshoot product issues, review support requests, improve our website, develop better services, and maintain our customer relationship.

Security and Fraud Prevention

We use personal information to detect, prevent, investigate, or respond to fraudulent, illegal, unauthorized, or malicious activity. If you create an account, you are responsible for keeping your login credentials secure.

Marketing and Promotional Communications

We may use your personal information to send marketing emails, promotional offers, product updates, or advertising communications where permitted by law. You may unsubscribe from promotional emails at any time by using the unsubscribe link in the email.

Legal and Compliance Purposes

We may use your information to comply with applicable laws, regulations, tax obligations, customs requirements, legal processes, enforce our policies, and protect our rights, users, business, and services.

Payment Information

When you make a purchase, payment information may be collected and processed by third-party payment processors. This may include billing information, payment method details, transaction confirmation, fraud prevention information, and payment authorization data.

We may receive limited payment confirmation details, such as payment status, transaction ID, billing information, and order confirmation information, to complete your order and provide support.

Shipping and Logistics Information

To fulfill your order, we may share necessary shipping information with logistics providers, shipping carriers, customs service providers, warehouse partners, and local delivery partners.

Shipping information may include:

• Recipient name.
• Shipping address.
• Phone number and email address.
• Order number and product details.
• Customs clearance information where required.
• Tax ID, personal ID, passport number, or other customs-related information where required by destination country regulations.

Cookies and Similar Technologies

Like many websites, we use cookies, pixels, tags, web beacons, scripts, and similar technologies to operate and improve our website, remember your preferences, analyze website performance, understand user behavior, improve product recommendations, and support advertising activities.

Types of Cookies We May Use

Managing Cookies

Most browsers accept cookies by default. You can choose to remove, reject, or block cookies through your browser settings. Please note that disabling cookies may affect website functionality, checkout, account access, shopping cart features, or overall user experience.

Global Privacy Control

Where required by applicable law, our website may recognize Global Privacy Control signals as a request to opt out of certain uses or disclosures of your information, such as sharing or targeted advertising for the associated browser or device.

To learn more about Global Privacy Control, please visit: https://globalprivacycontrol.org/.

How We Disclose Personal Information

We may disclose personal information to third parties where necessary to provide services, fulfill orders, support business operations, comply with legal obligations, protect our rights, or as otherwise described in this Privacy Policy.

• Service providers: website hosting, IT support, payment processing, fraud prevention, customer support, analytics, data storage, order fulfillment, and shipping.
• Shipping and logistics partners: carriers, local couriers, warehouse partners, customs brokers, and delivery service providers.
• Payment processors: third-party payment providers that securely process transactions.
• Advertising and marketing partners: partners that help us measure, deliver, and improve marketing campaigns where permitted by law.
• Professional advisors: lawyers, accountants, auditors, insurers, or other advisors where necessary.
• Government or legal authorities: when required by law, customs regulations, legal process, or to protect rights and safety.
• Business transfers: in connection with a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction.

Categories of Information Disclosed

Advertising, Analytics, and Opt-Out Rights

We may work with analytics and advertising partners to understand how visitors use our website, measure campaign performance, show relevant advertisements, and improve our services.

Certain privacy laws may define some advertising, analytics, or retargeting activities as “selling,” “sharing,” or “targeted advertising,” even when we do not sell personal information for money. Where applicable, you may have the right to opt out of such activities.

You may manage advertising preferences through browser settings, cookie settings where available, Global Privacy Control signals where recognized, unsubscribe links in marketing emails, or by contacting us.

User Generated Content

Our services may allow you to post product reviews, photos, comments, feedback, or other user-generated content. If you submit content to a public area of our website, that content may be visible to other users or the public.

We do not control who may access information you choose to make public. Please avoid posting personal, sensitive, or confidential information in public areas of the website.

Third-Party Websites and Links

Our website may contain links to websites, platforms, social media pages, payment services, shipping tracking pages, or other services operated by third parties.

If you follow links to third-party websites or platforms, please review their privacy policies and terms. AULA Keyboard is not responsible for the privacy, security, accuracy, or practices of third-party websites or services that we do not control.

Children’s Privacy

Our website and services are not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us so we can take appropriate steps to delete the information where required by law.

Security and Retention

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain records, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and support legitimate business purposes.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These rights may vary by country, state, or region and may be subject to legal limitations or verification requirements.

Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw your consent at any time, subject to applicable law.

Marketing Preferences

You may opt out of promotional emails by using the unsubscribe link in our emails. Even if you opt out of promotional communications, we may still send non-promotional messages related to your orders, account, transactions, shipping, support requests, or policy updates.

Verification and Authorized Agents

To protect your privacy, we may need to verify your identity before processing certain requests. Depending on applicable law, you may designate an authorized agent to submit a request on your behalf, but we may require proof of authorization and identity verification.

International Users

AULA Keyboard serves customers in multiple countries and regions. Your personal information may be transferred, stored, or processed outside the country or region where you live, including in countries where our service providers, logistics partners, payment processors, or business operations are located.

If we transfer personal information from the European Economic Area, the United Kingdom, or other regions with data transfer requirements, we will rely on recognized transfer mechanisms where required by applicable law, such as Standard Contractual Clauses or equivalent safeguards.

Complaints

If you have concerns about how we process your personal information, please contact us using the contact details below. We will review your request and respond as required by applicable law.

Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority or appeal our decision if we decline to process your request.

Contact

If you have questions about this Privacy Policy, our privacy practices, or if you would like to exercise any privacy rights available to you, please contact AULA Keyboard.