Aula Keyboard Shipping Policy | Global Delivery and Service Guide

Address Information and Modification

Address Accuracy

• Language Requirement: Please provide addresses in English, including street number, building number, room number, and postal code.
• Modification Process: Contact us before dispatch for changes; no modifications after shipping.

Order Processing Time

• Standard Processing: Ships within 1-3 business days.
• Peak Processing: Up to 15 business days during promotional periods.

Shipping Methods

Standard Shipping – Yun Express

• Timeframe: 7-14 business days
• Best For: Cost-effective option for non-urgent orders.

Express Shipping – DHL/UPS/Fedex

• Timeframe: 1-5 business days
• Best For: Urgent orders requiring quick delivery.

Shipping Destinations

DHL/UPS/Fedex Coverage

• Afghanistan, Albania, Andorra, and over 80 other countries.

Yun Express Coverage

• Angola, Australia, Austria, and over 60 other countries.

Undeliverable Regions

• UK: Overseas territories and offshore islands.
• US: Alaska, Hawaii, and overseas territories.
• Others: Specific restricted areas.

Duties and Import Taxes

• General Policy: Prices exclude VAT or import taxes.
• Tax Responsibility: Customers are responsible for local taxes.

Undelivered Packages

• Customs Issues: Provide information promptly if held by customs.
• Returned Packages: We will contact you to arrange reshipment or refund.

Customer Responsibility

• Customers are responsible for issues due to incorrect address, refusal to accept packages, or unpaid taxes.

Order Assistance

• Verification Advice: Check package contents upon receipt; consider recording an unboxing video.
• Issue Handling: Contact [email protected] for any problems.

Special Requirements

• Peru, South Africa, Turkey: Customers must provide a valid ID number for customs clearance.
• China: For Macau, Hong Kong, and Taiwan, use Chinese for addresses.
• Korea: Provide personal tax ID (P + 12 digits).
• Brazil, Chile, Colombia, Norway: Provide tax ID or VOEC number for smooth customs clearance.

Tracking Your Order

• You will receive a tracking number post-shipment to monitor your package’s status.

Thank you for choosing Aula Keyboard. We are committed to providing the best shipping experience. For questions, please contact our customer service team.