Aula Keyboard Shipping Policy | Global Delivery and Service Guide

Address Information and Modification

Address Accuracy

• Language Requirement: Please provide addresses in English, including street number, building number, room number, and postal code.
• Modification Process: Contact us before dispatch for changes; no modifications after shipping.

Order Processing Time

• Standard Processing: Ships within 1-3 business days.
• Peak Processing: Up to 15 business days during promotional periods.

Shipping Methods

Standard Shipping – Yun Express

• Timeframe: 7-14 business days
• Best For: Cost-effective option for non-urgent orders.

Express Shipping – DHL/UPS/Fedex

• Timeframe: 1-5 business days
• Best For: Urgent orders requiring quick delivery.

Shipping Destinations

DHL/UPS/Fedex Coverage

• Afghanistan, Albania, Andorra, Argentina, Armenia, Australia, Austria, Bahrain, Belarus, Belgium, Bermuda, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Canada, Chile, Croatia, Cyprus, Czechia, Denmark, Egypt, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Jersey, Kazakhstan, Kuwait, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkiye, United Arab Emirates, United Kingdom, United States, Vatican City, Vietnam.

Yun Express Coverage

•  Angola, Australia, Austria, Bahrain, Belgium, Brazil Bulgaria, Canada, Chile, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Ghana, Greece, Hungary, Ireland, Israel, Italy, Japan, Jordan, Kenya, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Nigeria, Norway, Pakistan, Philippines, Poland, Portugal, Qatar, Romania, Rwanda, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Tanzania, Thailand, Turkey, Uganda, United Arab Emirates, United Kingdom, United States, Vietnam.

Undeliverable Regions

Standard Shipping via Yun Express has undeliverable regions. Please verify that your delivery address is not within these regions before placing an order with Standard Shipping.

1. Affiliated islands are not eligible for delivery.
2. United Kingdom: Overseas territories and offshore islands, such as the British Indian Ocean Territory, British Virgin Islands, Guernsey, and Jersey, are not eligible for delivery.
3. United States: Remote areas and overseas territories like Puerto Rico and Guam are excluded from delivery. APO/FPO military addresses are also not eligible.
4. South Africa: Addresses including keywords such as box, posbus, plot, plaas, farm, private bag, or privaat sak, as well as affiliated islands, are excluded from delivery.
5. Philippines/Chile/Colombia: Certain restricted areas are not eligible for delivery.
6. Singapore: Delivery is not available to certain regions.
7. Japan: APO/FPO military addresses and Amazon addresses are excluded from delivery.
8. South Korea: Certain remote areas are not eligible for delivery. PO BOX and military addresses are also excluded.
9. UAE, Saudi Arabia, Jordan, Lebanon: PO BOX addresses are not eligible for delivery. Please ensure the provided address and phone number are accurate to avoid delivery issues, as the company is not responsible for undeliverable shipments due to incorrect information.

Duties and Import Taxes

General Policy: Due to varying customs policies, we cannot control taxes. Our product prices do not include VAT or import taxes for your country. For detailed information on these charges, please consult your local customs office.

Tax-Inclusive Shipping: Standard Shipping via Yun Express includes taxes for most countries. However, Aula Keyboard is not responsible for additional administrative or handling fees imposed by your local courier or customs. Please verify any potential extra charges with your local customs office.

Undelivered packages

Customs Issues: If your parcel is held in customs, we will notify you as soon as possible. Failure to provide required information (e.g., tax payments) may result in the parcel being returned to the shipping company’s origin warehouse or, in some cases, destroyed. Re-shipping will incur additional fees. If you choose not to retrieve the parcel, the return shipping cost will be deducted from your refund.

Returned Packages: If an undelivered package is returned to us, we will contact you to resolve any issues and arrange for a new shipment. If a new shipment is not feasible, a full refund will be issued, minus the original shipping charges.

Customer Responsibility: Customers are responsible for any consequences or fees incurred if a parcel is undelivered due to:

• Incorrect or insufficient address or phone number.
• Recipient being unreachable.
• Refusal to sign for the package upon delivery.
• Opting for “no-signature delivery.”
• Refusal to pay local taxes or processing fees.
• Failure to provide necessary documents for customs clearance.
• Theft or loss resulting from recipient negligence.

How Do I Get Help for My Order?

Verification: Upon receiving your parcel, please confirm the contents and condition of the package before signing for it. We strongly advise you to take an unboxing video when opening your parcels and products.

Faulty or Missing Items: For faulty or missing items, please email [email protected] with:

1. An appropriate subject title
2. Your order number and a clear description of the issue
3. Photos and videos showing the faulty/missing product and the shipping details on the parcel

If additional proof is required, we will request more information. Once confirmed, we will arrange for a replacement, partial refund, or full refund as applicable.

Incorrect Products: Aula Keyboard reserves the right to determine whether you need to return the incorrect item. Please contact us via email first. We aim to review your email within 3 working days.

Special Requirements

China: For Macau (SAR), Hong Kong (SAR), and Taiwan, please fill in the address and names in Chinese.

Taiwan: Please provide your ID card number (or passport number if you are a foreigner). Recipients must download the Ezway app and register an account for customs clearance. Failure to register may result in customs confiscating the goods, for which Aula Keyboard will not be held responsible.

Korea: Provide your personal tax ID and Korean name (Korean name + Korean address + required personal tax ID (P + 12 digits) + recipient phone number (010 + 8 digits)) as required by Korean customs.

Brazil, Chile, Colombia, Turkey, Norway: Please provide the recipient’s tax ID or VOEC number to ensure smooth customs clearance.

Tracking Your Order

Tracking Information: Once your order is shipped, you will receive a tracking number via email. Use this tracking number or link to monitor the status of your shipment through the carrier’s website.

Order Assistance

• Verification Advice: Check package contents upon receipt; consider recording an unboxing video.
• Issue Handling: Contact [email protected] for any problems.

Special Requirements

• Peru, South Africa, Turkey: Customers must provide a valid ID number for customs clearance.
• China: For Macau, Hong Kong, and Taiwan, use Chinese for addresses.
• Korea: Provide personal tax ID (P + 12 digits).
• Brazil, Chile, Colombia, Norway: Provide tax ID or VOEC number for smooth customs clearance.

Tracking Your Order

• You will receive a tracking number post-shipment to monitor your package’s status.

Thank you for choosing Aula Keyboard. We are committed to providing the best shipping experience. For questions, please contact our customer service team.